Best kebab and Peri Peri

Terms & Conditions

Best Kebab & Peri Peri

Last Updated: 21 October 2026

Welcome to Best Kebab & Peri Peri. By placing an order through our website, you agree to the following Terms & Conditions.

Please read these terms carefully before placing an order. They explain our ordering process, payments, deliveries, collections, cancellations and your rights as a customer.

1. Business Information

Best Kebab & Peri Peri is a food takeaway and restaurant operating in Luton, United Kingdom.

Contact Details:

  • Business Name: Best Kebab & Peri Peri
  • Address: 96 Midland Road, Luton, LU2 0BL
  • Telephone: 01582 417561
  • Email: info@bestkebabandperiperi.co.uk
  • Website: www.bestkebabandperiperi.co.uk

For any questions regarding your order, payment, delivery or these Terms & Conditions, please contact us using the details above.

2. Placing an Order

Customers can place orders through our official website for delivery or collection, subject to availability.

  • All orders are subject to acceptance and availability.
  • Please ensure your contact information, delivery address and order details are correct before completing checkout.
  • Once an order has been accepted, we will begin processing it.
  • We reserve the right to decline or cancel orders due to unavailable ingredients, technical errors, operational difficulties or circumstances beyond our reasonable control.
  • If we cannot fulfil an order that has already been paid for, we will contact you and arrange a full refund for the affected order.

We aim to prepare every order freshly and provide our customers with a high standard of food and service.

3. Menu, Pricing & Availability

  • All menu prices are displayed in British Pounds Sterling (£).
  • Prices include VAT where applicable.
  • Prices, menu items and promotional offers may change without prior notice.
  • The total amount payable, including any applicable delivery charges, will be displayed before checkout.
  • Menu images are for illustrative purposes. The appearance and presentation of food may vary.
  • Certain menu items may occasionally be unavailable.

If an item becomes unavailable after you have ordered, we will contact you to offer an alternative or an appropriate refund. We will not substitute items without your agreement.

4. Payments

We accept the payment methods displayed on our website at checkout.

  • Online payments are processed through our designated secure payment providers.
  • Customers must provide accurate payment information.
  • Orders requiring advance payment will only be processed once payment has been successfully authorised.
  • Cash payments may be available where expressly offered during checkout.
  • We reserve the right to decline an order if payment cannot be authorised.

We do not intentionally collect or store customers' complete payment card details through our restaurant's ordering system.

5. Delivery Policy

Best Kebab & Peri Peri offers delivery to eligible locations within our designated delivery area.

  • Delivery availability is determined by the customer's postcode or address.
  • Minimum order values and delivery charges, where applicable, will be shown at checkout.
  • Estimated delivery times may vary depending on order volume, traffic, weather conditions and restaurant demand.
  • We make reasonable efforts to deliver orders within the estimated timeframe.
  • Customers must provide an accurate delivery address and a working contact telephone number.
  • Please ensure someone is available to receive the order at the specified delivery location.

If delivery is delayed or cannot be completed, please contact us so we can assist.

Delivery estimates are not guaranteed arrival times. However, this does not affect your statutory consumer rights where an agreed delivery deadline is not met.

6. Collection Orders

Customers selecting collection must collect their food from:

Best Kebab & Peri Peri

96 Midland Road, Luton, LU2 0BL

  • Collection times are estimates based on food preparation and restaurant demand.
  • Please provide your order confirmation or order number when collecting.
  • Customers are encouraged to collect their orders promptly to maintain food quality and freshness.
  • If you are delayed, please contact the restaurant as soon as possible.
  • Uncollected food may need to be disposed of when it can no longer be held safely.

Refunds for uncollected orders will depend on the circumstances and your statutory consumer rights.

7. Cancellations & Order Changes

We understand that customers may occasionally need to change or cancel an order.

  • Please contact us immediately if you need to make changes or request a cancellation.
  • If food preparation has not started, we will normally be able to cancel your order and arrange a refund.
  • Once food preparation has begun, cancellations or amendments may not be possible.
  • If we cancel an accepted order because we cannot fulfil it, you will receive a full refund for that order.

Because freshly prepared food is perishable, the standard 14-day change-of-mind cancellation right generally does not apply to takeaway food orders.

This does not affect your legal rights where food is faulty, unsafe, not as described or otherwise fails to meet applicable consumer protection requirements.

8. Refunds & Customer Complaints

Customer satisfaction is important to us.

If you experience an issue with your order, please contact us as soon as reasonably possible.

Examples include:

  • Missing or incorrect items.
  • Food that is not as described.
  • Food quality or safety concerns.
  • Orders not received.
  • Incorrect charges or payment issues.

Depending on the circumstances and your legal rights, we may offer a replacement, a partial refund or a full refund.

Approved refunds for online payments will normally be returned to the original payment method. Processing times may depend on the payment provider or bank.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable legislation.

9. Food Allergies & Dietary Requirements

Your health and safety are extremely important to us.

Our kitchen handles ingredients that may contain allergens, including gluten, milk, eggs, nuts, peanuts, sesame, soya, fish, crustaceans and other allergens.

  • If you have a food allergy, intolerance or specific dietary requirement, please contact us before completing your order.
  • Do not rely solely on menu descriptions when making allergy-related decisions.
  • Our staff can provide information about allergens contained in our dishes.
  • Allergen information must also be available when food is supplied.
  • Although we take precautions to reduce cross-contamination, our kitchen handles multiple allergens, and we cannot guarantee that dishes are completely free from unintended allergen traces.

If you have a severe food allergy, please speak directly with our team before ordering so we can advise you appropriately.

For allergy enquiries, call 01582 417561.

10. Offers, Discounts & Promotions

From time to time, Best Kebab & Peri Peri may offer special promotions, discounts or limited-time deals.

  • All promotional offers are subject to their advertised conditions.
  • Offers may have expiry dates, minimum order requirements or restrictions on eligible items.
  • Promotional discounts cannot be exchanged for cash.
  • Multiple discount codes cannot be combined unless expressly permitted.
  • We reserve the right to withdraw or amend future promotions, provided existing customer rights and confirmed orders are respected.

Any additional conditions will be displayed alongside the relevant promotion.

11. Table Reservations

Where table reservations are available through our website or directly with the restaurant:

  • Customers should provide accurate booking details.
  • Please arrive at your reserved time.
  • If you are running late or need to cancel, please contact us as early as possible.
  • We may release a table if a customer fails to arrive and cannot be contacted.

Table availability is subject to operational requirements.

12. Website Information & Availability

We aim to ensure that all information displayed on our website is accurate and up to date.

However, occasional errors, technical issues or temporary interruptions may occur.

  • We may update website content, menus, prices and availability.
  • We cannot guarantee uninterrupted access to the website.
  • If a technical problem affects your order or payment, please contact us directly.
  • We will make reasonable efforts to resolve order-related issues promptly.

13. Customer Responsibilities

By ordering from our website, you agree to:

  • Provide accurate and complete order information.
  • Use valid and authorised payment methods.
  • Supply correct delivery and contact details.
  • Treat our employees and delivery staff respectfully.
  • Avoid fraudulent orders, misuse of promotions or improper use of the website.

We may refuse future orders where there are legitimate concerns about fraud, abusive conduct or misuse of our services, subject to applicable law.

14. Privacy & Personal Information

We respect your privacy and are committed to handling your personal information responsibly.

Information provided during ordering, such as your name, telephone number, email address and delivery address, is used to process orders, communicate with customers and provide our services.

Personal information will be handled in accordance with applicable UK data protection legislation and our Privacy Policy.

15. Liability

Best Kebab & Peri Peri is committed to providing food and services with reasonable care and skill.

We are responsible for losses that are a foreseeable result of our breach of these Terms & Conditions or our failure to use reasonable care and skill.

We are not responsible for losses caused solely by events outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms & Conditions excludes or limits our liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Breach of statutory consumer rights.
  • Any other liability that cannot legally be excluded or restricted.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our operations, services or legal requirements.

Updated terms will be published on our website. Changes will not retrospectively alter the terms of orders already accepted unless permitted by law.

We encourage customers to review this page periodically.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled in accordance with applicable UK law and consumer protection regulations.

Nothing in these terms affects your right to bring proceedings in a court with jurisdiction under applicable law.

18. Contact Us

If you have any questions, complaints or concerns about your order or these Terms & Conditions, please contact us.

Best Kebab & Peri Peri

96 Midland Road, Luton, LU2 0BL

Phone: 01582 417561

Email: info@bestkebabandperiperi.co.uk

Website: www.bestkebabandperiperi.co.uk

Thank you for choosing **Best Kebab & Peri Peri.

We appreciate your support and look forward to serving you delicious, freshly prepared food.