Privacy Policy
Best Kebab & Peri Peri
Last Updated: 21 October 2026
At Best Kebab & Peri Peri, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an online order, book a table or contact us.
We aim to handle personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
1. Who We Are
Best Kebab & Peri Peri is a takeaway and restaurant located in Luton, United Kingdom.
We are responsible for the personal information collected through our website.
Business Contact Details:
- Business Name: Best Kebab & Peri Peri
- Address: 96 Midland Road, Luton, LU2 0BL
- Telephone: 01582 417561
- Email: info@bestkebabandperiperi.co.uk
For any privacy-related enquiries, please contact us using the details above.
2. Information We Collect
When you use our website or services, we may collect the following personal information:
Personal and Contact Information - Full name - Email address - Telephone number - Delivery or billing address
Order Information - Food items ordered - Order date and time - Collection or delivery preferences - Order history - Special instructions and dietary requests
Reservation Information - Customer name - Contact number - Reservation date and time - Number of guests - Special booking requests
Payment Information - Payment method - Payment status - Transaction reference - Payment amount - Refund information, where applicable
Website Usage Information
Depending on the technologies used by our website, information may include:
- IP address
- Browser and device information
- Website activity
- Cookies and similar technologies
We collect only the information reasonably necessary to operate our services and meet our legal obligations.
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and preparing food orders.
- Arranging deliveries and collections.
- Confirming orders and providing updates.
- Processing payments and refunds.
- Managing restaurant reservations.
- Responding to customer enquiries and complaints.
- Maintaining accurate business and transaction records.
- Preventing fraud and protecting our website.
- Improving our customer service and website.
- Sending promotional communications where permitted by law.
We will not use your personal information for unrelated purposes without a valid legal basis.
4. Our Legal Basis for Using Your Information
Under UK data protection law, we must have a lawful reason to process personal information.
Depending on the circumstances, we rely on:
Contractual Necessity
To process your order, arrange delivery, manage a booking and provide the services you have requested.
Legal Obligations
To comply with applicable tax, accounting and other legal requirements.
Legitimate Interests
To operate and improve our business, respond to customer enquiries, maintain security and prevent fraud, where those interests are not overridden by your rights.
Consent
Where required, we rely on your consent for activities such as certain marketing communications, non-essential cookies or processing sensitive information.
You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.
5. Online Orders & Delivery Information
When you place an order through our website, we collect the information needed to prepare and fulfil it.
This may include your name, telephone number, delivery address and order details.
Your information is used to:
- Confirm your order.
- Prepare the correct food.
- Arrange delivery or collection.
- Contact you if there is an issue.
- Provide order updates.
- Resolve complaints, refunds or missing-item enquiries.
Where necessary, relevant order and delivery details may be shared with staff or delivery service providers responsible for fulfilling your order.
6. Secure Online Payments
We use third-party payment providers, including Stripe or PayPal where available, to process online payments.
Payment information is handled through the relevant provider's payment systems.
We do not normally receive or store your complete payment card number or security code.
We may retain limited payment information, such as transaction references, amounts paid, payment status and refund details, for accounting and customer service purposes.
Payment providers process information under their own applicable privacy policies.
For further information, please visit:
- Stripe: https://stripe.com/gb/privacy
- PayPal: https://www.paypal.com/uk/legalhub/paypal/privacy-full
7. Food Allergies & Dietary Requirements
If you provide information about food allergies, intolerance or dietary requirements, we use this information to help prepare your order safely and respond to your needs.
Allergy-related information may constitute sensitive health information under data protection law and requires additional protection.
Where explicit consent is necessary, we will obtain it before processing such information.
We only share relevant dietary or allergy instructions with staff or service providers who need the information to fulfil your order.
Please contact our restaurant directly if you have a serious food allergy.
8. Table Reservations
If you reserve a table, we use your information to:
- Record and manage your booking.
- Confirm your reservation.
- Contact you about changes.
- Respond to booking enquiries.
We request only information reasonably necessary to manage your reservation.
9. Customer Reviews & Feedback
If you submit a review or provide feedback through our website, we may collect your name, rating, comments and related submission information.
Where you submit a review for public display, your chosen display name, rating and review may be visible to other website visitors.
Please avoid including sensitive personal information in public reviews.
You can contact us if you wish to raise a concern about information included in a review.
10. Cookies & Website Tracking
Our website may use cookies and similar technologies to support its functionality and improve the customer experience.
Cookies are small files stored on your device.
Depending on the website's configuration, cookies may be used to:
- Remember items in your shopping basket.
- Maintain secure website sessions.
- Support checkout functionality.
- Remember website preferences.
- Understand how visitors use our website.
- Support advertising or marketing, where enabled.
We will provide information and obtain consent where required by law. Certain technologies may be used without consent where a legal exception applies.
You can manage cookies through your browser and any cookie preference controls provided on our website.
Disabling essential cookies may affect website functionality.
11. Marketing & Promotional Messages
We may occasionally send information about special offers, discounts, new menu items or restaurant promotions.
Marketing emails or text messages will only be sent where you have given appropriate consent or where another lawful marketing permission applies.
Every electronic marketing message will include an appropriate way to unsubscribe or opt out.
You can also request to stop receiving marketing communications by contacting:
info@bestkebabandperiperi.co.uk
We will respect your marketing preferences.
12. Sharing Your Personal Information
We may share relevant personal information with trusted third parties where necessary to provide our services or comply with legal requirements.
These may include:
- Payment processing providers such as Stripe and PayPal.
- Delivery service providers.
- Website hosting and technical support providers.
- Online ordering and booking system providers.
- Professional advisers or accounting service providers.
- Regulatory authorities where legally required.
We will only share information where there is an appropriate lawful basis and will take reasonable steps to protect customer information.
We do not share customer information with unrelated third parties for their independent marketing without an appropriate lawful basis.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Retention periods depend on the type of information and the reason it was collected.
For example:
- Order information may be retained for customer service, transaction records and dispute resolution.
- Payment and accounting records may be retained for periods required by applicable financial and tax legislation.
- Reservation information is retained only while reasonably required for booking administration and related enquiries.
- Customer messages and complaints are retained for as long as necessary to address the matter and meet applicable legal requirements.
- Marketing preferences are maintained as needed to honour consent and opt-out requests.
When personal information is no longer required, it will be securely deleted or anonymised, unless continued retention is legally justified.
14. Protecting Your Personal Information
We take the security of customer information seriously.
We aim to use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
These measures may include secure website connections, restricted access to customer information and the use of reputable service providers.
However, no internet-based system can guarantee absolute security.
If you believe your personal information has been compromised, please contact us immediately.
15. International Data Transfers
Some third-party service providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable UK data protection requirements.
This may involve recognised adequacy arrangements or appropriate contractual and legal safeguards.
Customers can contact us for further information about international transfers and the safeguards that apply.
16. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request deletion of your information in certain circumstances.
- Restriction: Ask us to restrict certain uses of your information.
- Objection: Object to processing based on legitimate interests and to direct marketing.
- Data Portability: Request certain information in a reusable format.
- Withdraw Consent: Withdraw consent where we rely on it.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please email:
info@bestkebabandperiperi.co.uk
We may request reasonable information to verify your identity before fulfilling a request.
We will respond within the time limits required by data protection law, normally within one month.
17. Children's Privacy
Our online ordering services are not specifically designed for children.
We do not intentionally request unnecessary personal information from children.
If we discover that children's personal information has been collected in circumstances that do not comply with applicable law, we will take appropriate steps to address the issue.
Parents or guardians may contact us with any concerns.
18. Third-Party Websites
Our website may contain links to external services, such as payment providers or social media platforms.
We are not responsible for the privacy practices of independently operated third-party websites.
We recommend reviewing their privacy policies before providing personal information.
19. Complaints & Concerns
If you have concerns about how we collect, store or use your personal information, please contact us directly.
Email: info@bestkebabandperiperi.co.uk
Telephone: 01582 417561
We will review privacy-related complaints fairly and explain the outcome.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
ICO Website: https://ico.org.uk
We encourage customers to contact us first so we have the opportunity to resolve their concerns.
20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, website technology or legal obligations.
Any updated version will be published on our website with a revised date.
Where legally required, we will provide additional notice or seek consent before making material changes to how personal information is used.
21. Contact Us
For questions about this Privacy Policy or how your information is handled, please contact:
Best Kebab & Peri Peri
96 Midland Road, Luton, LU2 0BL
Telephone: 01582 417561
Email: info@bestkebabandperiperi.co.uk
Thank you for trusting Best Kebab & Peri Peri. Your privacy and satisfaction are important to us.